While more people are using food delivery apps, there is a limit to what proportion some will spend on the services. Some 37% will spend $6 to $10 on delivery fees, service fees and a tip combined, while 35% will spend no quite $5 and 28% are willing to dish out up to $15 for delivery.
The survey found that the majority of people don’t need to attend long for his or her food, with 31% expecting delivery to be at their door within a half-hour . on average, 40 minutes is that the longest customers are willing to attend.
When it involves where to order food from, 54% of consumers address an app with a selected restaurant in mind, while 46% browse before deciding. The location also matters, with most of the people saying one-half to at least one mile in that the shortest distance they’ll still choose delivery over takeout.
Thirty-one percent of individuals aren’t willing to travel but one-half a mile to select up their food, while 13% will go three miles before choosing delivery.
The top complaint about food delivery among customers is that their food isn’t warm or fresh upon delivery, at 17%. A late delivery frustrates customers almost the maximum amount, at 16%.
[Among food deliverers, the highest complaint, 60%, maybe a small or no tip in the least from customers, followed by food not being ready for pickup at the restaurant at 52%. most customers, 95%, say they tip deliverers regularly, with 63% tipping through the app they used and 27% tipping with cash upon delivery. However, the tip amount can change supported delivery and repair fees. Sixty-six percent of consumers say this affects their tipping.
In an attempt to prevent deliverers from eating their food, 85% of consumers want restaurants to use tamper-evident labels. While quite half deliverers, 54%, say the smell of the food tempts them to require a bite, about half them, 28%, actually do. On a scale of `1, representing “no big deal,” to 10, representing “absolutely unacceptable,” customers rate food-eating deliverers at 8.4.